Retail technology fails in two directions. The storefront is slow — or the storefront is fine, and everything behind it (stock, pricing, orders, fulfilment) is held together by someone re-keying a spreadsheet at 6pm. The second one is more expensive, and it's the one nobody demos.
We work across the whole stack: the platform your customers see, the system that runs the business, the integrations between them, and the infrastructure underneath.
What we look after
eCommerce platforms
Platform selection and implementation — including BigCommerce Standard, Enterprise and B2B, built by our sister brand MyWebTeam as a certified partner.
The system that runs the business
Working out what should run stock, pricing and orders, implementing it, and connecting it to the storefront so the two finally agree.
Custom applications and integration
The APIs and middleware that join your platform to your back office, your 3PL, your marketplaces, and your customers.
Infrastructure that holds at peak
AWS capacity, database performance, and cloud spend that tracks orders instead of drifting — sized for BFCM, costed for the other 360 days.
Advice and build are different rooms
Worth being direct about this, because most agencies aren't.
When we review your options, we don't resell the platforms and we hold no quota, so the recommendation is whatever the assessment supports — including "keep what you have." Where the group does hold a partnership with a platform, we tell you up front rather than let you find it. That's Software Review & Implementation.
When the answer turns out to be a BigCommerce build, our sister brand MyWebTeam delivers it as a certified partner. That's a delivery partnership, and you should hear it from us rather than find it later.
We'll tell you which of those two rooms you're in before you're in it.
Headless, when it earns its place
Headless splits the storefront from the commerce engine. The back end keeps running products, inventory, pricing, promotions and orders; the front end — website, app, kiosk — gets built and released on its own. It's still an emerging market, and it isn't for everyone.
It earns its place when you have complex UX or custom workflows a standard storefront can't express, and either an in-house development team or a technical partner to run it. Frameworks like BigCommerce's Catalyst, Makeswift, and Next.js now cover much of the groundwork that used to make headless a rebuild from nothing.
If you're running a straightforward catalogue with minimal customisation, a traditional storefront is usually still the most cost-effective answer — and we'll tell you that rather than sell you the interesting version.
We design and build headless commerce across the group, GolfBox among them. MyWebTeam's write-up on headless commerce with BigCommerce and Catalyst sets out the architecture in detail.
The honest test: name the thing your current front end stops you from doing, and what it's worth. If that's answerable in a sentence, headless is worth costing. If it isn't, the constraint is probably somewhere else — and headless will move it rather than remove it.
Reviewed and rebuilt RDS and associated services, upgrading both development and production environments, and delivered a costed modernisation path for the platform.
Outcome Rebuilt database platform across dev and production, plus a costed modernisation path the business could act on.
We've been doing this a long time. MyTechTeam's infrastructure work grew out of supporting the infrastructure under some of Australia's larger eCommerce operations — Beds Online, Dare Gallery, Booktopia, Overstock outlet, and TPP Internet (now TPP Wholesale). On the build side, MyWebTeam is a BigCommerce Certified Partner across Standard, Enterprise and B2B, working with brands including GolfBox, Mall Music, and King of Shaves.
Between the two brands you get the storefront and the systems behind it from one group — instead of being handed between vendors when something breaks in the middle.
Retail brands across the group
Storefronts built and supported by MyWebTeam, our sister brand and a BigCommerce Certified Partner. Infrastructure, integration and custom applications by MyTechTeam.
Why retailers come to us
- The storefront is fine, but stock and pricing disagree with the back office and someone reconciles it by hand
- Orders arrive from the site, a marketplace, and a phone call — and only one of those flows through automatically
- Peak trading is coming and nobody can say with confidence that the platform will hold
- Checkout slows under load and the cause is somewhere between the app and the database
- AWS spend has climbed every quarter and no longer bears any relation to order volume
- Deploys need a maintenance window, so fixes queue up behind the trading calendar
Most retail outages aren't caused by traffic. They're caused by something that was already marginal at normal load — and traffic just found it. That's why the review happens in September, not November.
How we work
Review
We map how the business actually runs — platform, back office, integrations, and the spreadsheets covering the gaps — and load-test what breaks first, which is rarely where the team expects.
Recommend
What to buy, what to build, and what to leave alone, with the trade-offs and the cost written down. We don't resell the platforms and carry no vendor quota.
Implement and support
Platform, integrations, custom work, and infrastructure — sequenced so the highest risk goes first, well ahead of peak. Then we stay on.
Both, across the group. MyTechTeam covers the back office, integration, custom applications, and infrastructure. Our sister brand MyWebTeam builds the storefront and is a BigCommerce Certified Partner. One group, one point of contact — and if the storefront isn't the problem, we're happy to work alongside your existing agency instead.
On review and selection, yes — we don't resell the licences, we carry no quota, and the recommendation can be "keep what you have." The partnerships sit on the build side, with our sister brand MyWebTeam: BigCommerce for storefronts, and Cin7 for ERP. We separate the advice from the build deliberately, we say up front which one we're doing, and if a platform the group is affiliated with turns up in your shortlist, we'll tell you at the time rather than let you discover it.
It depends on whether the front end is genuinely your constraint. Headless suits mid-to-enterprise merchants with complex UX or custom workflows, and it needs development capability behind it — in-house or ours. If you're running a straightforward catalogue, a traditional storefront is usually more cost-effective. We build both, so we've no stake in which answer you get.
Ideally two to three months. It leaves room to fix what the review finds and to verify it under load. Closer than that and we prioritise differently — reducing risk rather than pursuing the ideal architecture.
Usually, yes. Idle resources, oversized instances, and forgotten environments come out first with no impact on serving traffic. Anything architectural is separated and staged. See AWS Cost Optimisation Review.
Get the whole stack reviewed, not just the storefront
We'll show you what breaks first under load — and where the business is paying for an integration that doesn't exist.